Frequently asked questions
Clear, helpful answers to make shopping easier.
How discreet will my parcel be?
We aim to use plain outer packaging. Final courier labels and handling depend on the selected delivery provider; contact the store to confirm available options.
How can I check the status of my order?
Use the Track Order page with your order number and the email you provided at checkout.
What payment methods are available?
Cash on delivery is available as a checkout option. Manual mobile payment appears only after the merchant enables it in settings. Approved online payments appear when the merchant configures an eligible payment provider.
Can I change an order after placing it?
Contact the store as soon as possible with your order number. Changes depend on fulfilment status.
Are returns accepted?
For hygiene-sensitive items, eligibility depends on condition, applicable consumer law, and the posted returns policy. Please review it before purchase.
Do I need an account?
No. You can place an order as a guest. An account makes saved addresses and order history easier to manage.